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Welcome to Max Factory Shop (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website maxfactoryshop.com and all purchases made through our platform. By accessing our site and making purchases, you agree to be bound by these terms.

1. Our Collectors Community

Max Factory Shop specializes in premium collectible figures for enthusiasts worldwide, including:

  • Action Figures
  • Bishoujo Figures
  • Scale Figures
  • Figure Accessories

We cater to serious collectors who value quality craftsmanship and authentic merchandise. Our policies reflect our understanding of the collector’s mindset and the importance of pristine condition items.

2. User Responsibilities

As a valued member of our collector community, you agree to:

  • Provide accurate account and shipping information
  • Review all order details before submission
  • Understand the collectible nature of our products before purchase
  • Inspect shipments promptly upon arrival
  • Comply with all applicable laws regarding imported collectibles

3. Products and Services

3.1 Product Descriptions

We take great care to accurately represent our collectibles through:

  • Detailed product specifications
  • High-resolution images from multiple angles
  • Clear size and scale information

3.2 Product Availability

Due to the limited-edition nature of many collectibles:

  • Inventory is subject to change without notice
  • Pre-order items may have estimated release dates that can change
  • We reserve the right to cancel orders for out-of-stock items

4. Orders and Payments

4.1 Order Process

Our collector-focused ordering system:

  • Processes orders within 1-2 business days (excluding weekends/holidays)
  • Provides email confirmation with tracking information
  • Allows order modifications only if requested before processing begins

4.2 Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secured with industry-standard encryption.

4.3 Pricing

Prices are shown in USD and include:

  • Manufacturer’s suggested retail price
  • Applicable taxes for US customers
  • Import duties are the responsibility of international customers

5. Shipping Policy

5.1 Shipping Methods

We offer two collector-approved shipping options:

  • Standard Shipping (DHL/FedEx): $12.95 USD, 10-15 business days
  • Free Shipping (EMS): For orders over $50 USD, 15-25 business days

5.2 Shipping Restrictions

We currently cannot ship to:

  • Certain Asian countries (check at checkout)
  • Remote regions without reliable courier service

6. Returns and Exchanges

6.1 Collector’s Return Policy

We understand the importance of mint-condition collectibles:

  • 15-day return window from delivery date
  • Items must be unopened with original packaging
  • Bishoujo/Scale Figures: Only if defective (once opened)
  • Figure Accessories: All sales final
  • Action Figures: Unopened returns accepted

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Include order number and reason
  3. Receive RMA number and instructions
  4. Ship to: Max Factory Returns, 368 Jehovah Drive, Waynesboro, US 22980

6.3 Refunds

  • Processed within 3-5 business days after inspection
  • Issued to original payment method
  • Store credit available upon request

7. Intellectual Property

All content on maxfactoryshop.com is protected:

  • Product designs are property of their respective manufacturers
  • Website content is © Max Factory Shop
  • Unauthorized use of product images or descriptions is prohibited

8. Limitation of Liability

As fellow collectors, we strive for perfection but must note:

  • We’re not responsible for shipping delays beyond our control
  • Collector’s items may have minor production variations
  • Our liability is limited to the purchase price of the item

9. Policy Updates

We may update these terms to better serve our collector community. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Max Factory Collector Support
Email: [email protected]
Address: 368 Jehovah Drive, Waynesboro, US 22980

Thank you for being part of the Max Factory collector family. We appreciate your trust in us to deliver premium collectibles to your collection.