Welcome to Max Factory Shop’s delivery information page! As collectors ourselves, we understand the excitement of waiting for your new figures to arrive. That’s why we’ve partnered with world-class shipping providers to ensure your precious collectibles reach you safely and efficiently, no matter where you are in the world.

Our Shipping Promise

Every Max Factory Shop order is handled with the same care we’d want for our own collections. From our temperature-controlled warehouse in Waynesboro to your display shelf, we treat each figure as the masterpiece it is.

Shipping Options

1. Standard Shipping ($12.95)

Carriers: DHL or FedEx

Processing Time: 1-2 business days

Delivery Time: 10-15 business days after dispatch

Our recommended option for collectors who want the perfect balance of speed and affordability. Your figures will be securely packaged in our signature collector-grade boxes with protective cushioning.

2. Free Shipping (Orders over $50)

Carrier: EMS

Processing Time: 1-2 business days

Delivery Time: 15-25 business days after dispatch

Perfect for patient collectors building their collections over time. Enjoy free shipping on qualifying orders while still receiving our premium packaging protection.

Shipping Details

  • Service Area: Worldwide (excluding some Asian countries and remote areas)
  • Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays)
  • Tracking Information: Provided for all orders via email once shipped
  • Customs Fees: International customers may be responsible for local customs duties and taxes

Returns Policy

If your figure arrives damaged or isn’t perfect, you have 15 days from delivery to initiate a return. Please contact our collector support team at [email protected] with your order details.

All returns must be in original condition with packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged.

Why Collectors Trust Our Delivery

At Max Factory Shop, we go beyond just shipping boxes:

  • Climate-Controlled Packaging: Protects delicate paint applications and materials
  • Double-Boxing: Extra outer layer for high-value figures
  • Anti-Crush Design: Specialized packaging to prevent transit damage
  • Discreet Shipping: Plain exterior packaging for security

Have questions about shipping your dream figure? Our collector support team is always happy to help at [email protected].

Start building your ultimate collection today with the confidence that comes from Max Factory Shop’s premium delivery service!